Customer Privacy Policy
About this privacy notice
We collect and process information about our site users, customers, and clients in accordance and compliance with the General Data Protection Regulation 2016/679 (GDPR), as applicable to residents of the UK and the European Economic Area (EEA) who use or wish to use our products and services.
This privacy policy will summarise the legal basis under which we process your Personal Data in its capacity as a Data Controller, and your rights in how that Personal Data is used.
Personal Data is any information relating to an identifiable living person, which can be used to directly or indirectly identify you.
What personal data do we collect?
In order to provide our services and products to you, we may collect and process information provided by you, including:
How do we collect your data?
We will collect your information through the information you provide to us, by telephone, post, email, text messaging and social networks, through our website by information entered by you and through the use of cookies, where appropriate.
If applicable to the products or services we provide to you, or which have been requested from us, we may collect Personal Data from publicly available sources including, but not limited to, Companies House, LinkedIn, and search engines, such as Google.
Where appropriate to products and services you have requested from us, we will also obtain and process Personal Data related to your credit status and payment history through Experian.
Why we process your personal data
How long we retain your personal data
Your personal data will be held by us for as long as is necessary to provide the products and services, and for as long as there remains a valid and legal reason for retaining it.
Where personal data is connected to invoices and/or safety certificates related to products supplied by us, or partner companies, this information will be held for no longer than 7 years following the termination or completion of the relevant service and/or contract, in order to comply with our legal and regulatory obligations.
You may, at any time, contact us by any of the methods listed below, in order to review or correct any information held by us, in accordance with the Your Rights section.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
How do we use cookies?
We use cookies in a range of ways to improve your experience on our website, including:
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Third Party Websites
Because we want your experience of the Website to be as informative and useful as possible, we may provide a number of links to Third Party Websites. Always be aware of where you end up. Third Party Websites may send their own cookies to users, or otherwise collect data or solicit personal information.
We assume no responsibility for the information gathering practices of websites that you are able to access through ours, and we encourage you to review each website’s privacy policy before disclosing any personally identifiable information.
Controlling your personal information
You may, at any time, choose to restrict or control the collection or use of your personal information in the following circumstances:
Your Rights
As a natural person within the UK or EEA, as defined by the GDPR, you have the right:
Contact Us
If you want to remove a consent or request, erase or transfer of your personal information, you may do so at any time by writing to us at DG Commercials Ltd, 142 Sheephouse Hill, Fauldhouse, EH47 9EL, emailing us at enquiries@dgcomm.co.uk or calling us on 07488415284.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Where we do seek your permission we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.
Sometimes we may have to pass information to statutory bodies authorised to obtain data under various legislation, such as the police or tax authority.
If you believe that any information we are holding about you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
This policy replaces all previous versions and is correct as of 28th October 2023. We reserve the right to change the policy at any time.
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